Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to return: click Start a Return above, enter your order number and email, choose the items and your reason, and submit. Once your request is approved, we'll email you instructions on where to send your package. Return postage is at your cost, except for faulty, damaged or incorrect items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: contact@peppyjs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Need a different size or colour? Choose an exchange when you start your return and we'll send out the new size or colour once we've received and checked your original item (subject to stock). To swap for a different product, return the original for a refund and place a new order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
When you start your return, you can choose a refund to your original payment method or a discount code for a future order. We'll notify you once we've received and inspected your return and let you know if it's approved. Refunds to your original payment method are processed within 10 business days; please allow extra time for your bank or card provider to post it. Discount codes are sent to you once your return is approved.
If more than 15 business days have passed since we've approved your return, please contact us at contact@peppyjs.com.